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How do I submit a redemption for my recent MICHELIN® tire purchase? |
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| There are two ways to submit a redemption. For fastest service, submit your
redemption online after purchasing four new MICHELIN® brand passenger or
light truck tires. A valid receipt showing the purchase of four new MICHELIN® brand passenger or light truck tires within the offer period is
required to process your reward. |
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How long do I have to redeem my reward? |
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| To receive your Reward, purchase four new
MICHELIN® brand passenger or light truck tires from a participating dealer
within the promotional timeframe. Promotion dates change throughout the
year so please visit https://www.michelinman.com/promotions-and-rebates/
to learn more. If you’ve already purchased the tires you must submit your
redemption within 30 days after the promotion ended in order to take advantage
of the offer. |
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How can I check the status of my reward for a redemption I previously submitted? |
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| You can view the status of your Reward request here at the Michelin Fulfillment
Center. Log in if you’ve previously submitted a redemption online. Or call 1-866-212-9619 Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time to receive a status on your request. |
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I submitted my redemption online. When will I receive my Reward Card? |
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| If you redeemed online, please allow four to six weeks to receive your reward card via mail or three to five weeks to receive your virtual account via email.
You can view the status of your Reward Card request on the Michelin Fulfillment Center. |
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I forgot to submit my redemption and now the redemption period is over. If I submit late, will I be able to get my Reward Card? |
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| We apologize, but late redemptions will not be honored. |
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I am having trouble locating my dealer when I submit my redemption online. Can you help? |
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| Contact the support team by calling 1-866-212-9619 Monday
through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and a
representative will help you locate your dealer. |
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How do I use my Michelin Visa Reward Card for making purchases? |
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There are two ways to use your Reward Card, either select debit and enter your PIN or select credit and sign. The total dollar amount of your purchase will automatically be deducted
from the balance on the Reward Card.
Use your virtual account to make purchases anywhere Visa debit is accepted online.
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Is this a credit card? |
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| No. This is a reward card that can be used everywhere Visa debit cards are accepted.
The Reward Card is preloaded with your reward funds, and can only be used up to the balance on your Reward Card. Remember
to keep track of your balance or go online to check your balance at www.tirerewardcenter.com/rewardcard. |
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How do I activate my Reward Card? |
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Your Michelin Reward Card must be activated before use. To
activate your Reward Card, go www.tirerewardcenter.com/rewardcard, or call the phone number on the back of
your card and follow the instructions.
To activate your virtual account go to www.tirerewardcenter.com/rewardcard, or call 1-855-816-9827
and follow the instructions. You will be required to enter your 16 digit Reward Card number and zip code.
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What if I want to buy something that costs more than the value of my Reward Card? |
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Make sure you know your exact balance before your next purchase. Tell the cashier your exact balance and that you would like to pay the difference with another form of payment.
(For example, if your total purchase is $75, you will need to pay $5 first, and then pay the remaining $70 with your Reward Card.)
Sometimes the merchant will not let you pay the difference with a credit or debit card. Ask your cashier to be sure.
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How do I make purchases using a Personal Identification Number (PIN)? |
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| During the Card activation process, you will create a PIN, which you may then use for making purchases where entering a PIN is allowed.
If you forget your PIN you can create a new PIN by calling the phone number on the back of your card or visiting www.tirerewardcenter.com/rewardcard.
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Does my Reward Card expire? |
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| Yes. Please see the “Valid Thru” date on the front of the Reward Card. The Reward
Card and funds expire on the last day of the month shown. Once expired, all transactions will be declined. |
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Do any fees apply to the card? |
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| Yes. Please see the card fee schedule within the Cardholder
Agreement for details mailed to you with your
Reward Card. |
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Can I use my Reward Card at a restaurant? |
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| Yes. When you use your card at some locations (i.e. restaurants, spas, and salons),
the merchant may automatically add a temporary tip/gratuity for an amount up to 20% more
than your total bill. Make sure your balance can cover the 20% or your transaction will be
declined. Only the amount you authorize will be deducted from the balance on your Reward Card. |
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Can I use my Reward Card to buy gas? |
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| Yes. When you use your Reward Card at an automated fuel dispenser, a hold will be placed for an amount that may
be greater than the actual transaction amount and will not be available for other purchases for up to 7 days or
until the transaction settles for the actual amount. To avoid the hold, pay inside for your gas purchases. |
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Can I use my card at an ATM? |
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| No. Your Reward Card will not work at ATMs. |
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Why are my purchase transactions being declined? Is my card working properly? |
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| First, make sure you activate your Reward Card before you use it. Your Reward Card will not work prior to activation or after it has expired. Another reason a
transaction will be declined is if the purchase amount is greater than the balance on the Reward Card. The merchant does not know how much money is on your
Reward Card, so make sure to keep track of your balance. Also keep in mind a tip/gratuity may have been temporarily added to your Reward Card as noted above.
Finally, if you attempt to use your Reward Card in a manner that is prohibited by your Cardholder Agreement, your transaction will be declined.
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How do I know how much money is on the Reward Card? |
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You may check your balance online or by calling the
automated customer service number on the back of your card. You will need your card number and PIN.
You may check your virtual account balance online or by calling 1-855-816-9827. You will need your card number and zip code.
Merchants will not be able to provide you with your balance, nor do store receipts print your available balance. Be sure you
have available funds prior to purchase.
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Will I be signing up for something if I use the card? |
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| No! The Reward Card was sent to you as a
reward for purchasing qualifying Michelin tires. |
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How do I replace a lost card? |
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| Please contact the phone number on the back of your card. |
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Who do I contact for Miscellaneous Card Questions? |
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| Please call the automated customer service number on the back of your card. |
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How does the Visa Digital Card work? |
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Once your card is activated you can then use your card to make purchases Online
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Where can I view my card details? |
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The card number, CVV, and expiration date can be found in the Manage Cards section after following the link in the email for access to your Virtual Reward Card.
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How do I know how much money is on the Virtual Reward Card? |
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Your Virtual Reward Card Balance can be found on the homepage upon following the link within your Virtual Reward Card email and providing the 4 digit Access Code.
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Can I get Cash? |
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No. Your Virtual Reward Card cannot be used at an ATM.
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What do I do if the card is declined? |
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This means that the amount authorized by the merchant is more than the remaining card balance plus any associated fee. Most Online merchants do not allow a split-transactions so you can’t make a purchase that exceeds the balance of the card.
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Can I load additional funds to the cards? |
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No, the Virtual Reward Card cannot be reloaded.
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