Frequently Asked Questions
Redemption Submission Information
How do I submit a redemption for my recent MICHELIN® tire purchase?
There are two ways to submit a redemption. For fastest service, submit your redemption online after purchasing four new MICHELIN® brand passenger or light truck tires. For regular service, complete and mail in the redemption form given to you from a participating dealer. During the promotional timeframe, eligible dealers will be displayed with a $70 icon on www.michelinman.com. A valid receipt showing the purchase of four new MICHELIN® brand passenger or light truck tires within the offer period is required to process your reward.
How long do I have to redeem my reward?
To receive your $70 MasterCard® Reward Card, purchase four new MICHELIN® brand passenger or light truck tires from a participating dealer within the promotional timeframe. Promotion dates change throughout the year so please visit http://www.michelinman.com/promotions.page to learn more. If you’ve already purchased the tires you must submit your redemption within 30 days after the promotion ended in order to take advantage of the offer.
How can I check the status of my reward for a redemption I previously submitted?
You can view the status of your $70 Reward Card request here at the Michelin Fulfillment Center. Log in if you’ve previously submitted a redemption online. If you mailed in your redemption form, simply give us a little information about yourself and we’ll provide the status of your $70 Reward Card request.
I mailed my redemption form to the address on the form. When will I receive my Reward Card?
If you redeemed through the mail, please allow six to eight weeks to receive your reward. You can view the current status of your Reward Card request on the Michelin Fulfillment Center.
I submitted my redemption online. When will I receive my Reward Card?
If you redeemed online, please allow four to six weeks to receive your reward. You can view the current status of your Reward Card request on the Michelin Fulfillment Center.
I forgot to submit my redemption and now the redemption period is over. If I submit late, will I be able to get my Reward Card?
We apologize, but late redemptions will not be honored. Please visit Michelin Promotions page to learn more about future offers.
I am having trouble locating my dealer when I submit my redemption online. Can you help?
Contact the support team by calling 1-866-212-9619 Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and a representative will help you locate your dealer.
Reward Card Information
How do I use my Michelin MasterCard® Reward Card for making purchases?
There are two ways to use your Reward Card, either select debit and enter your PIN or select credit and sign. You can use your card when making purchases from any merchant that accepts MasterCard debit cards worldwide. The total dollar amount of your purchase will automatically be deducted from the balance on the Reward Card.
Is this a credit card?
No. This is a prepaid MasterCard debit card that can be used everywhere MasterCard debit cards are accepted worldwide. The Reward Card is preloaded with your reward funds, and can only be used up to the balance on your Reward Card. Remember to keep track of your balance or go online to check your balance at www.tirerewardcenter.com/rewardcard.
How do I activate my Reward Card?
Your Michelin MasterCard Reward Card must be activated before use. To activate your MasterCard Reward Card, go www.tirerewardcenter.com/rewardcard, or call 1-866-266-8852 and follow the instructions. You will be required to enter your 16 digit Reward Card number and the last 4 digits of your phone number submitted on your redemption form. During activation, you will be prompted to create a unique 4 digit PIN that can be used for making purchases where entering a PIN is allowed.
What if I want to buy something that costs more than the value of my MasterCard Reward Card?
Make sure you know your exact balance before your next purchase. Tell the cashier your exact balance and that you would like to pay the difference with another form of payment. (For example, if your total purchase is $75, you will need to pay $5 first, and then pay the remaining $70 with your MasterCard Reward Card.)
Sometimes the merchant will not let you pay the difference with a credit or debit card. Ask your cashier to be sure.
How do I make purchases using a Personal Identification Number (PIN)?
During the Card activation process, you will create a PIN, which you may then use for making purchases where entering a PIN is allowed. If you forget your PIN you can create a new PIN by calling 1-855-266-8852 or visiting www.tirerewardcenter.com/rewardcard. You will need your 16 digit Reward Card number and the last 4 digits of your phone number submitted on your redemption form. The Card and PIN are provided for your use and protection.
Does my Reward Card expire?
Yes. Please see the “Valid Thru” date on the front of the Reward Card. The Reward Card and funds expire on the last day of the month shown. Once expired, all transactions will be declined.
Do any fees apply to the card?
Yes. Please see the card fee schedule and Cardholder Agreement for details mailed to you with your MasterCard Reward Card.
Can I use my MasterCard Reward Card at a restaurant?
Yes. When you use your card at some locations (i.e. restaurants, spas, and salons), the merchant may automatically add a temporary tip/gratuity for an amount up to 20% more than your total bill. Make sure your balance can cover the 20% or your transaction will be declined. Only the amount you authorize will be deducted from the balance on your Reward Card.
Can I use my MasterCard Reward Card to buy gas?
Yes. When you use your Reward Card at an automated fuel dispenser, a hold will be placed for an amount that may be greater than the actual transaction amount and will not be available for other purchases for up to 2 days or until the transaction settles for the actual amount. To avoid the hold, pay inside for your gas purchases.
Can I use my card at an ATM?
No. Your MasterCard Reward Card will not work at ATMs.
Why are my purchase transactions being declined? Is my card working properly?
First, make sure you activate your Reward Card before you use it. Your Reward Card will not work prior to activation or after it has expired. Another reason a transaction will be declined is if the purchase amount is greater than the balance on the Reward Card. The merchant does not know how much money is on your Reward Card, so make sure to keep track of your balance. Also keep in mind a tip/gratuity may have been temporarily added to your Reward Card as noted above. Finally, if you attempt to use your Reward Card in a manner that is prohibited by your Cardholder Agreement, your transaction will be declined.
How do I know how much money is on the MasterCard Reward Card?
You may check your balance online or by calling the automated customer service number at 1-855-266-8852.You will need your card number and PIN. Merchants will not be able to provide you with your balance, nor do store receipts print your available balance. Be sure you have available funds prior to purchase.
Will I be signing up for something if I use the card?
No! The MasterCard Reward Card was sent to you as a reward for purchasing qualifying Michelin tires.
How do I replace a lost card?
Contact 1-855-266-8852 Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and a representative will help you replace your Reward Card.
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